Shipping Delivery Information

For information on our Return Policy, please refer to Terms and Conditions.

Please go to this page to see our general return policy.

Delivery Information

We ship to everywhere in the US and to everywhere in the world.

Since we are based in the US we typically deal with international shipping fees more directly (each package weighed for each order) to best offer our international buyers the best shipping rates. So please feel free to contact us. We utilize DHL Express, USPS International, and other couriers. If you are concerned about duties or tariffs, please let us know of those concerns as well.

Shipping Policy

Normal Service: Gladiator Sports, Saddlery and Polo ships all orders by Federal Express, UPS, DHL or USPS (your choice). Fed Ex and UPS provide our domestic customers with best of class delivery anywhere in the United States while DHL and USPS provide equal service for our international customer base.
Packages may be shipped surface (ground) to the US and Canada, or by Standard Overnight, Priority Overnight, 2- Day and Express Saver 3-Day in the US, or by International Express or International Economy to Canada and the rest of the world. 

Rush Service: All classes of Federal Express, UPS, USPS or DHL expedited service are available. All shipments are fully insured.

Foreign Shipments: Gladiator Sports, Saddlery and Polo ships daily around the globe. All foreign shipments are sent DHL Courier, DHL Express or USPS Priority/Express. This insures guaranteed and insured 4-6 day (for DHL) and 8-15 day (USPS) delivery to most locations throughout the world. Under our special agreement with DHL forwarding services almost all international destinations are billed towards 50% less of the the DHL listed shipping prices. These savings are passed directly to our customers of course. Local taxes and duties are collected at time of delivery and are the responsibility of the customer HOWEVER we do accomodate any needs so always feel free to ask about that. Remember UPS/Fedex/DHL do not deliver to P.O. Boxes. All shipments are fully insured.

CUSTOM ORDERS

Allow adequate time for custom orders. This will vary by product. All custom orders require a at least a 50% deposit with each order and the balance upon completion. Custom and personalized merchandise is non-returnable. All sizes, spelling and details should be checked and confirmed in writing at the time of order. Typically custom orders take 4-6 weeks.* We do provide estimated quotes. This applies to made-to-order items as well. 

Please contact us if you have any questions. 

*This may vary depending on our work volume. Please confirm with us on turnaround.

RETURNS POLICY

Please see our Terms and Conditions for the Returns Policy.